Terms of service
Terms of Service
What we promise. What we ask in return.
These terms apply to your use of hiroshinagaiprints.com and to every order you place. Our pieces are sold for personal use, not for resale. Nothing here reduces the rights your country’s consumer law gives you.
Effective 2 October 2026
At a glance
- Made to order: poster, canvas, framed poster or Fine Art, made for your order. You can cancel only before production starts.
- 7 days to report a problem: report damage, a defect or a wrong piece within 7 days of delivery, with photographs, for a free replacement.
- 14 days to withdraw (where law allows): no change-of-mind returns, unless your country’s law gives you a right of withdrawal. You pay the return cost.
- 2 days for our reply: if something is wrong, contact us before opening a payment dispute. We reply Monday to Friday.
1. About these terms
These terms apply to your use of hiroshinagaiprints.com, its pages, tools and content, and to every purchase you make from Hiroshi Nagai Prints. “Hiroshi Nagai Prints”, “we” and “us” mean the operator of the store. “You” means the person using the website or placing an order.
Our Shipping Policy and Refund Policy form part of these terms. Where one of them covers a topic in more detail, it applies to that topic. Our Privacy Policy explains how we handle your personal information.
By using the website or completing checkout, you accept these terms. If you do not accept them, do not use the website.
Nothing in these terms limits a right you have under the mandatory consumer law of your country. If a term conflicts with such a right, the right prevails.
2. Eligibility and accounts
To place an order, you must be at least the age of majority where you live. If you are younger, a parent or guardian must place the order for you.
If you create an account, keep your login details confidential. As far as the law allows, you are responsible for all activity under your account. Tell us at once if you think someone has used it without your permission. You may not transfer or sell your account.
The information you give us, including your name, email address, billing and delivery details, must be accurate, current and complete. You must be authorised to use the payment method you provide.
3. Our products
Every piece is a fine art reproduction, made for your order by our print partners as a poster, canvas, framed poster or Fine Art. Nothing is held in stock.
Product images, mockups and room scenes are illustrations. We show colours, paper surfaces and frame finishes as accurately as we can, but every screen displays colour differently. The printed piece may differ slightly from what you see on your device.
Many works we reproduce are historical. Marks, cracks or other signs of age in the original artwork or its source image are part of the reproduction. Sizes may vary by up to 1 cm. These are not defects.
Framed posters, Fine Art and canvases include the hanging fittings described on the product page. We may change specifications, materials or suppliers, as long as the change does not reduce the quality of what you ordered.
Pieces are made for indoor display. Keep them away from direct sunlight, heat, humidity and moisture.
4. Orders and acceptance
When you place an order, you make an offer to buy. We accept it only when we email your order confirmation. Until then, we may decline it for any reason, such as suspected fraud, an error in price or description, an address we cannot deliver to, or a limit on quantities.
If we decline or cancel an order after payment, we refund the full amount you paid to your original payment method.
Each piece is made for your order, so you can cancel or change an order only before production starts. An order cancelled before production is refunded in full. This does not affect a right of withdrawal, where the law of your country gives you one.
You may buy pieces for yourself, for your household or as gifts, but not for resale, commercial reproduction or commercial export.
5. Prices, currency and payment
Prices are shown in the currency selected on the website. You pay the price shown at checkout when you place your order.
If your card uses another currency, your bank may apply its own conversion rate and fees. These are set by your bank, not by us.
A technical or typing error may show a product at an obviously wrong price. Unless the law of your country requires otherwise, we may then cancel any order for it, even after confirmation, and refund you in full.
Payments are processed by our payment partners. We do not store your full card number. Orders may be screened automatically for fraud, and we may ask for extra verification before we accept or produce an order.
6. Taxes, duties and import charges
Sales tax or VAT is charged where the law requires it and is shown at checkout.
In some destinations, import duties, taxes or brokerage fees may be charged on arrival. They are not set by us, are not included in our prices and are paid by the recipient.
If a parcel is refused or abandoned because these charges were not paid, no refund is due. We can reship it once the reshipping cost has been paid. This does not affect a right of withdrawal, where the law of your country gives you one.
7. Shipping and delivery
We deliver to the 37 countries listed in our Shipping Policy, and nowhere else. That policy also governs delivery times, delivery addresses, lost parcels and failed deliveries.
Delivery times are estimates, not guaranteed dates. This does not affect any remedy the law of your country gives you for late delivery.
An order is delivered when the carrier’s tracking shows it delivered to the address you gave. Unless the law of your country says otherwise, responsibility for the parcel passes to you on delivery.
8. Returns, replacements and refunds
Our Refund Policy governs damaged, defective and wrong items, change of mind, the right of withdrawal and how refunds are paid.
If a piece arrives damaged, defective or wrong, report it within 7 days of delivery, with photographs, and keep all packaging. Once we confirm the claim, we replace it free of charge. We refund instead only if a replacement cannot be made, or if the law of your country lets you choose a refund.
These time limits and requirements never reduce your legal rights for goods that are faulty or not as described.
We do not accept change-of-mind returns, unless the law of your country gives you a right of withdrawal. Where it does, and you buy as a consumer, statutory withdrawal rules apply (14 days to notify us, then 14 days to return the piece at your own cost).
9. Promotions, discount codes and gift cards
Discount codes and promotions are subject to the conditions shown with them. Unless stated otherwise, you can use only one discount code per order. Codes have no cash value, cannot be applied to past orders and may expire.
We may withdraw or end a promotion at any time. This does not affect orders already placed with a valid code. We may cancel orders that use codes obtained or used in breach of their conditions.
Gift cards, where offered, can be used only on hiroshinagaiprints.com. They cannot be exchanged for cash, except where the law requires it.
10. Intellectual property and permitted use
The website and its content belong to Hiroshi Nagai Prints or our licensors and are protected by intellectual property laws. This includes our brand, logo, design, text, product descriptions, photographs, mockups, image files and our selection and arrangement of works.
When you buy a piece, you own the physical object. You do not gain any right to reproduce or commercially use the image or our files, for example by scanning it, photographing it for sale or selling copies.
You may use the website only for personal, non-commercial purposes. Without our written permission, you may not copy, scrape, download in bulk, reproduce, distribute, modify or create derivative works from any part of it.
11. Reviews and feedback
You may send us a review, photograph, comment, idea or other content (“feedback”). If you do, you give us a non-exclusive, royalty-free, perpetual licence to use, reproduce, display and adapt it, in any country, on the website and in our marketing.
Your feedback must be honest and your own work, and must describe your own experience. It must not infringe anyone’s rights or contain unlawful, offensive or misleading content.
12. Prohibited use
You may use the website for lawful purposes only. The following are strictly prohibited:
- Using the website for fraud, or placing orders with unauthorised payment details.
- Opening an unfounded payment dispute or chargeback.
- Sending false, altered or reused photographs to support a claim.
- Scraping, crawling, copying or harvesting content or images from the website.
- Uploading viruses or malicious code, probing security, or interfering with the website’s operation.
If these rules are broken, we may suspend or close accounts, refuse orders and take legal action.
13. Our partners and third-party services
We work with partners to run the store, including e-commerce platforms, payment partners, print partners and carriers. Your contract of sale is with Hiroshi Nagai Prints directly.
The website may include links to third-party tools or websites. We do not control their websites, content or tools and are not responsible for them. Their own terms and policies apply.
14. Disclaimer
We work to keep the website accurate and available, but we cannot guarantee that it will always be uninterrupted or free of errors. The website is provided “as is” and “as available” to the extent permitted by law. Your statutory consumer rights are not affected.
15. Limit of liability
Our total liability for any claim about an order is limited to the price you paid for the affected item, plus any shipping charge you paid for it.
We are not liable for indirect or consequential loss, such as loss of profit, loss of use, or installation, framing, travel or event costs.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law.
16. Indemnity
As far as the law allows, you agree to cover any losses, costs and expenses (including reasonable legal fees) that we suffer because of a claim made against us that arises from your breach of these terms or of the law.
17. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier or customs disruptions, natural events or strikes. If an order cannot be fulfilled because of such an event, we refund you in full.
18. Payment disputes and complaints
If something is wrong, email us first at support@hiroshinagaiprints.com. We reply within 2 business days, Monday to Friday. Opening a bank dispute will not resolve the issue faster.
If a dispute or chargeback is opened, we respond with complete fulfilment records, tracking proof, photographs and correspondence.
19. Governing law
These terms are governed by the law of England and Wales. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.
20. General terms
If any part of these terms is found invalid or unenforceable, the rest remains in full effect. If we do not enforce a right straight away, we have not given it up. These terms may be translated, but if there is any difference, the English version prevails.
21. Changes to these terms
These terms are effective from 2 October 2026. We may update them from time to time and will post the new version on this page. The version in effect when you place an order governs that order.
22. Contact
Questions about these terms or an order? Write to us with your order number and we will reply within 2 business days, Monday to Friday. Please contact us before opening a payment dispute.